| Vol. 10, April 2006
2005 Dubai Quality
Award Winners Announced
His Highness Sheikh Hamdan Bin Rashid
Al Maktoum, deputy ruler of Dubai and United Arab
Emirates (UAE) minister of finance and industry, recently
presented the 2005 Dubai Quality Award.
The Dubai Quality Award is based
on the excellence model of the European Foundation
for Quality Management. The model has been applied
in private and public sector organizations since 1992.
The award had been given to participants from various
sectors of the economy including manufacturing, service,
tourism, construction, finance, professional and trade.
Previous winners included Union National
Bank (UNB) and the National Bank of Dubai from the
finance sector and Xerox Emirates from the trade sector.
From the tourism sector, the Ritz
Carlton, Dubai, which won the Dubai Quality Award
in 2001, received the award in the gold category.
This category is open only to previous winners of
the Dubai Quality Award.
Mohammed Nasr Abdeen, UNB’s
CEO, attributes his company’s success directly
to its dedicated people.
“Their skill, commitment and
above all, their do-it-well attitude have lead to
UNB winning the Dubai Quality Award,” Abdeen
said. “UNB has once again proved its leadership
in serving the customer in the UAE banking industry.”
UNB was established in 1991 as a
public joint stock company. It has a supporting network
of 35 banking centers throughout the UAE. The bank
had a net profit of about UAE dirham 1.2 billion (U.S.
$327 million) in 2005.
The bank offers products and services
that meet banking requirements from individual needs
to commercial transactions in retail, corporate, commercial
finance, investment banking, union brokerage and trade
UNB started its journey toward excellence
in 2000 by identifying the need for a documented management
system focusing on consistency and reliability. In
2001, it became the first bank of its size in the
Middle East to be ISO 9001:2000 certified. It was
recertified for another three-year period in 2005.
UNB received the Sheikh Khalifa Excellence Award (SKEA)
in 2002 and the SKEA Gold Award in the financial sector
for 2005. The bank has adopted principles of total
quality management (TQM) such as process measurement,
benchmarking and customer care.
Sunil Thawani, vice president of
TQM and performance management for UNB and ASQ country
councilor in the UAE, said his company was happy and
proud to receive the award.
“Winning such a prestigious
award raises the expectations of our customers, investors,
society and partners and the challenges to perform
better in all we do,” he said. “It was
a tremendous learning experience on our journey toward
excellence. It further enhances my faith in teamwork
and respect for people.”